đź“„ Privacy & Cookie Policy for Angram Pet Services

Last updated: 05/12/2025

Angram Pet Services (“we”, “us”, “our”) is committed to protecting your privacy.
This policy explains what personal information we collect, how we use it, how cookies work on our website, and your rights under UK GDPR.

If you have any questions, you can contact us at:

📧 Email: jenannegreen43@icloud.com
đź“Ť Location: Angram, North Yorkshire, UK

1. Information We Collect

We collect information when you:

a) Contact us or make an enquiry

  • Name
  • Email address
  • Phone number
  • Pet details (name, breed, age, behaviour, medical needs, etc.)
  • Any information you choose to include in your message

b) Book a service

  • Address (for drop-off/collection or home visits)
  • Emergency contact details
  • Vet information
  • Pet care instructions

c) Use our website

Our website may automatically collect:

  • IP address
  • Browser type
  • Pages viewed
  • Basic usage information
  • Analytics data (via Google Analytics, if enabled)

We do not collect sensitive financial information through our website.

2. How We Use Your Information

We use your information to:

  • Respond to enquiries
  • Provide pet care services
  • Arrange bookings, meet-and-greets, and availability checks
  • Keep records required for insurance or safety
  • Contact you about your booking
  • Improve our website and customer experience
  • Analyse website traffic (Google Analytics)

We never sell your information to third parties.

3. Legal Basis for Collecting Your Information

Under UK GDPR, we rely on:

a) Contract

To provide the services you request.

b) Legitimate Interest

To respond to enquiries, maintain business records, and run our business effectively.

c) Consent

For optional things like marketing emails or non-essential cookies (via your cookie banner choices).

d) Legal Obligation

Where necessary for insurance, tax, or safety requirements.

4. How Long We Keep Your Information

  • Enquiry messages: up to 12 months
  • Booking and service records: up to 6 years
  • Pet information: kept only while you are an active client

You may request deletion at any time.

5. Sharing Your Information

We only share information when necessary:

  • With veterinary professionals in emergencies
  • With insurance providers if a claim is made
  • With legal authorities if required by law

We do not share your details for marketing purposes.

6. Cookies and Website Tracking

Our website uses cookies to improve your experience and help us understand how people use our website.

Cookies are small text files stored on your device. They may be:

a) Essential cookies

Required for the website to function properly (e.g. security, navigation).

b) Performance & analytics cookies (Google Analytics)

We use Google Analytics to understand how visitors use our website, such as:

  • Pages visited
  • Time spent on each page
  • Type of device or browser used

Google Analytics may collect your IP address in anonymised form.

These cookies only run if you accept them using our cookie banner.

c) Preference cookies

Used to remember your choices (e.g. cookie consent settings).

Cookie Control

When you first visit our site, you will see a cookie banner giving you the option to:

  • Accept all cookies
  • Reject non-essential cookies
  • Manage cookie preferences

You can change or withdraw your consent at any time via the cookie settings on our website (if your cookie plugin supports it) or by adjusting your browser settings.

You can also delete cookies in your browser at any time.

Google Analytics Opt-Out

If you want to opt out of Google Analytics tracking entirely, you can install Google’s browser add-on:
đź”— https://tools.google.com/dlpage/gaoptout/

7. Your Rights Under UK GDPR

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate information
  • Request deletion of your data
  • Object to how we use your data
  • Withdraw consent (e.g., cookie consent or marketing)
  • Request your data in a portable format

To exercise any of these rights, email us at jenannegreen43@icloud.com.

8. How We Protect Your Information

We use appropriate technical and organisational measures to protect your data, including:

  • Secure password-protected devices
  • Restricted access to personal information
  • Encryption where available

We do not store unnecessary data.

9. Contact Us

For questions about this Privacy & Cookie Policy or how your data is handled, contact:

📧 jenannegreen43@icloud.com
đź“Ť Angram, North Yorkshire, UK

If you are unhappy with how we handle your data, you have the right to contact the Information Commissioner’s Office (ICO).

10. Changes to This Policy

We may update this policy occasionally.
The most recent version will always be available on this page.